Refund policy

Fragrance is a personal, skin-applied product. Once an order has been placed and dispatched we cannot accept it back into saleable stock, so we do not offer change-of-mind returns or exchanges.

That does not leave you without recourse. The two situations below are always covered.

If your order arrives damaged, leaking, or incorrect

We will replace it at our cost. Email contact@elarafragrances.com within 48 hours of delivery with your order number, a photo of the outer packaging as it arrived, and a photo of the bottle and any damage.

Once we have confirmed the issue we will ship a replacement. You do not need to send the original back unless we specifically ask you to, and if we do, we arrange and pay for the pickup.

If you change your mind before dispatch

Orders can be cancelled within 12 hours of purchase, provided they have not yet been dispatched. Email us with your order number and we will cancel it and refund you in full.

Refunds

Approved refunds are issued to the original payment method. Once processed, banks and card issuers typically take 5-7 business days to show the credit. We will confirm by email when the refund has been sent from our side.

Questions

Email contact@elarafragrances.com or call +91 76651 10616, Monday to Friday, 7am-3pm IST. We answer every message.