Shipping and Returns

At Elara – Eclipsing the Ordinary, every fragrance is crafted and packaged with utmost care. Please review our shipping and returns policy before placing your order.

Shipping

  • Processing Time: Orders are typically processed within 24–48 hours after confirmation.

  • Delivery Time: Once shipped, orders are usually delivered within 2–4 business days depending on your location.

  • Shipping Partners: We work with trusted courier partners to ensure your order reaches you safely and promptly.

  • Order Tracking: Once your order is dispatched, you will receive a tracking link via email or SMS.

Returns & Exchanges

We do not accept returns or exchanges due to the personal and intimate nature of fragrances. All sales are considered final.

Please note:

  • We only replace items if they are damaged during transit or if you receive the wrong product.

  • In such cases, you must notify us within 48 hours of delivery with supporting images at [Insert Support Email].

  • Our team will review the claim and arrange for a replacement if eligible.

Order Cancellations

  • Orders can only be cancelled within 12 hours of purchase.

  • Once your order has been processed or shipped, cancellations are not possible.

Contact Us

For shipping or order-related concerns, please reach us at:
Elara – Eclipsing the Ordinary
Email: [Insert Support Email]
Phone: [Insert Contact Number]